How One Entrepreneur Uses Vitable Health to Keep Her Businesses Thriving

Diane is a seasoned entrepreneur and community leader. For more than three decades, she has run a successful bankruptcy law firm and mortgage company. But her business journey didn’t stop there.

When her sister needed childcare and her mother wanted her grandchildren cared for in a trusted setting, Diane stepped in. At her mother’s urging, she opened her first childcare center, Children's Garden, which quickly grew into a thriving network.

During the pandemic, Diane’s daughter wanted to start a business. Together, they opened Bundles & Inches, a boutique offering wigs, custom hair, and clothing. That soon expanded into a full-service hair and nail salon. Today, Diane manages multiple businesses across law, childcare, retail, and beauty, all while caring deeply about the well-being of her employees and family.

Challenge

Managing multiple businesses meant Diane’s employees often faced common healthcare challenges. Illnesses would lead to missed work. Prescriptions were sometimes difficult to afford. Every day, health concerns could easily spiral into bigger issues if left untreated.

For Diane, the burden of hearing employees call out sick or ask for money to fill a prescription was both personal and professional. She wanted a way to ensure her team could access care quickly, affordably, and without stress.

Solution

Diane partnered with Vitable Health to give her employees easy access to care through Direct Primary Care (DPC). Unlike traditional insurance, DPC provides unlimited, direct access to primary care providers for a simple monthly fee—removing barriers like copays and making it easier for employees to get care when they need it.

With Vitable Health’s Direct Primary Care, employees can quickly connect with providers for treatment, prescriptions, and health guidance. Since partnering, her team has used the benefit extensively—achieving a 91% utilization rate across 169 visits, with providers earning an average rating of 4.8 out of 5. That level of engagement showed Diane her employees weren’t just offered a benefit, they were truly using and valuing it.

One example stands out. Her daughter experienced a severe reaction to wig glue that left a significant mark on her forehead. A quick call to Vitable Health led to a prescription cream and a clear recovery plan. For Diane, that kind of responsive care proved invaluable.

“Vitable Health is the truth. Whatever you offer in the future, I’ll be sure to increase my benefits as you expand your offerings.”

She also trained her team to make Vitable Health their first call when sick.

“I don’t want to hear you're sick. I don’t want to hear you calling out. I don’t want to hear, ‘Ms. Diane, can I borrow money to get my prescription filled?’ No. I say, call Vitable Health.”

Even when medications weren’t fully covered, her employees were able to use coupons and discounts provided through Vitable Health to reduce costs.

For Diane, Vitable Health has become a trusted partner in keeping her employees healthy and her businesses running smoothly. She saves time knowing her team can access care right away. High utilization and satisfaction scores give her confidence that this benefit is both effective and appreciated.

Her employees now have fewer reasons to miss work, since treatment is more accessible. Prescriptions are easier to afford with support from Vitable Health, giving both Diane and her staff peace of mind.

Most importantly, Diane sees Vitable Health as a long-term partner she can continue to grow with.

“Vitable Health is the truth. Whatever you offer in the future, I’ll be sure to increase my benefits as you expand your offerings.”

For Diane, Vitable Health has become more than a benefit; it’s a business strategy. By ensuring her employees have access to affordable, on-demand healthcare, she has strengthened loyalty, reduced disruptions, and gained peace of mind.

Her story proves that when businesses invest in the health of their people, everyone wins.